Terms of service
These Terms of Service apply to cleaning services provided by Greenway Cleaning Solutions (“we”, “us” or “our”).
By making an enquiry, requesting a quote or booking a cleaning service with us, you agree to these terms.
1. Our Services
We provide residential and commercial cleaning services, including Standard Cleaning, Deep Cleaning, End of Tenancy Cleaning, Move-In Cleaning, After Builders Cleaning and optional cleaning add-ons.
The exact services provided will depend on the service selected and the requirements agreed with the customer.
2. Quotes and Pricing
Prices displayed on our website are starting prices unless otherwise stated.
The final price may vary depending on factors such as the size and condition of the property, the type of cleaning required and any additional services requested.
For commercial cleaning, pricing will be discussed and agreed based on the individual business and its cleaning requirements.
We will communicate any agreed price before carrying out the service where the final price differs from the advertised starting price.
3. Bookings
A booking is confirmed once the cleaning service, date, time and price have been agreed between Greenway Cleaning Solutions and the customer.
Customers are responsible for providing accurate information about the property and cleaning requirements when making an enquiry or booking.
If the property or requirements are significantly different from the information originally provided, we may need to review the agreed price or service before beginning the work.
4. Access to the Property
Customers are responsible for providing safe and suitable access to the property at the agreed time.
If we are unable to access the property when we arrive, this may affect the appointment and may result in a charge where applicable under our cancellation policy.
Customers should provide any relevant access instructions, keys, codes or other information required to carry out the service.
5. Customer Responsibilities
Customers should inform us before the appointment of any circumstances that may affect the cleaning service, including significant damage, hazards, unusually heavy dirt or other specific requirements.
The property should be reasonably accessible and safe for our cleaners to work in.
We reserve the right to refuse or stop a service where we reasonably believe that working conditions are unsafe.
6. Cleaning Results
We aim to provide a professional and thorough cleaning service.
However, some stains, marks, damage, mould, limescale, grease or other conditions may not be completely removable, particularly where they are permanent, deeply embedded or caused by damage or wear.
We cannot guarantee that every mark or stain will be removed.
7. Additional Services
Additional cleaning services or add-ons may be requested before or during a booking, subject to availability.
Additional charges may apply and will be communicated where applicable.
8. Cancellation and Rescheduling
Our cancellation and rescheduling arrangements are set out in our Cancellation Policy.
Customers should provide as much notice as possible if they need to cancel or change an appointment.
9. Payment
Payment arrangements will be communicated at the time of booking or before the service is carried out.
For commercial customers, payment terms may be agreed separately.
10. Complaints and Concerns
We want every customer to be happy with the service provided.
If you have a concern about a cleaning service, please contact us as soon as reasonably possible after the service so that we can understand the issue and, where appropriate, have the opportunity to address it.
11. Liability
We take reasonable care when providing our services.
Customers should inform us before the service of any fragile, valuable or particularly delicate items that require special care.
Nothing in these Terms of Service limits or excludes any liability that cannot legally be limited or excluded under UK law.
12. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be published on this page.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
Greenway Cleaning Solutions
Telephone: +44 7425 197017
Email: info@greenwaysupport.com